1. Introduction
These Terms and Conditions (“Terms”) govern the contractual agreement between TradeCert Solutions Ltd. (“we,” “us,” “our”) and you (“the Client,” “you”) for the provision of accreditation and compliance consultancy services. By engaging our services, you confirm your acceptance of these Terms.

2. Services
2.1. We provide consultancy, documentation, and application support services to assist you in achieving and maintaining industry accreditations (the “Services”).
2.2. We warrant that our Services will be performed with reasonable care and skill. Please note: We provide guidance and support for your application; we do not guarantee certification. The final decision on granting accreditation rests solely with the relevant independent certification body.

3. Fees and Payment
3.1. The fees for our Services are as quoted on our website or in a formal proposal. All prices are exclusive of VAT, which will be added at the prevailing rate.
3.2. A deposit or full payment, as specified in your proposal, is required to commence work.
3.3. Upon your instruction to proceed, we immediately allocate resources and begin work on your behalf. Therefore, and as detailed in clause 4, all fees paid are non-refundable.

4. Cancellation and Refund Policy
4.1. Non-Refundable Policy: Due to the bespoke nature of our consultancy services and the immediate allocation of resources upon engagement, all fees paid to TradeCert Solutions Ltd. are non-refundable.
4.2. This includes, but is not limited to, situations where:
* You change your mind or decide to cancel the services after instruction to proceed.
* Your application is delayed, rejected, or fails to achieve certification by the independent accreditation body.
* You fail to provide necessary information or documentation in a timely manner, leading to a cancellation of the service.
4.3. If a project is cancelled by the Client after commencement but before completion, you remain liable for the full agreed fee for all work undertaken up to the point of cancellation.

5. Client Responsibilities
5.1. You agree to provide us with all necessary information, documentation, and access to personnel in a timely, accurate, and complete manner to enable us to perform the Services.
5.2. You are solely responsible for the accuracy and truthfulness of all information you provide to us and, subsequently, to the certification body.
5.3. Any delays caused by your failure to provide required information may result in project delays and could affect the validity of quoted prices.

6. Intellectual Property
6.1. All documentation, systems, and materials (the “Materials”) created by us for you during the provision of the Services are licensed to you for your use upon full payment of our fees.
6.2. We retain the intellectual property rights in all pre-existing and developed methodologies, tools, and template documents.

7. Limitation of Liability
7.1. Our total liability to you for any loss or damage arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees paid by you for the specific Services giving rise to the claim.
7.2. We shall not be liable for any:
* Indirect or consequential losses (including loss of profit, business, or contracts).
* Failure of your application to achieve accreditation, where such failure is due to factors outside our reasonable control, including the decision of the certification body or inaccuracies in information supplied by you.

8. Confidentiality
Both parties agree to keep confidential all proprietary and sensitive information received from the other party and not to disclose it to any third party without prior written consent.

9. Data Protection
We will process any personal data you provide to us in accordance with our Privacy Policy and applicable data protection laws.

10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms
We reserve the right to amend these Terms at any time. The Terms applicable to your contract are those in force at the time you engage our services.

12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@tradecertsolutions.com