1. Introduction
TradeCert Solutions Ltd. (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.tradecertsolutions.com or engage our services.

We are the data controller and are responsible for your personal data. Our registered office is TradeCert Solutions Ltd., 123 Compliance Way, London, AB1 2CD.

If you have any questions about this policy, please contact us at privacy@tradecertsolutions.com.

2. The Data We Collect About You
We may collect, use, store, and transfer different kinds of personal data which we have grouped together as follows:

• Identity Data: Includes first name, last name, company name, job title.

• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

• Financial Data: Includes bank account and payment card details. Note: We use third-party payment processors and do not store full card details on our servers.

• Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.

• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Profile Data: Includes your enquiries, requests, feedback, survey responses, and how you use our website and services.

• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race, ethnicity, religious beliefs, etc.).

3. How We Collect Your Data
We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our site or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

  • Apply for our services;

  • Request a quote or proposal;

  • Subscribe to our service or publications;

  • Request marketing to be sent to you;

  • Enter a survey; or

  • Give us feedback or contact us.

• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as:

  • Technical Data from analytics providers such as Google based outside the UK;

  • Identity and Contact Data from lead generation platforms or publicly available sources such as Companies House.

4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform a contract we are about to enter into or have entered into with you (e.g., to provide you with accreditation support services).

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., for admin, marketing, and fraud prevention).

• Where we need to comply with a legal obligation.

5. Marketing
We may use your Identity, Contact, Technical, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (our “marketing”).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We typically retain client data for a period of 7 years after the end of our contractual relationship to comply with legal obligations.

8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• The right to request access to your personal data.

• The right to request correction of your personal data.

• The right to request erasure of your personal data.

• The right to object to processing of your personal data.

• The right to request restriction of processing your personal data.

• The right to request transfer of your personal data.

• The right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at privacy@tradecertsolutions.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

9. Cookies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

10. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be indicated by an updated “Last Revised” date at the top of this page. We encourage you to review this policy frequently to be informed of how we are protecting your information.

11. Contact Us & Complaints
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: info@tradecertsolutions.com